State Farm® Insurance Agent Mike Shoffner

"This place sucks and their customer service is horrible! Stay away from this place. All they do is increase prices and call their customers a liar (Never got a ticket or into an accident). I have been chatting with Debbie and Deborah 1 month prior from my due date bill and 1 month after my due date (due date was extended). I was told they would do investigations and their answers are always different. Filed a complaint and nothing was done. If I could rate half a star, I WOULD!"

"I dealt with Courtney today and I used to have state farm before and I went to other companies because I thought they were cheaper and I've dealt with nothing but people that I cannot understand their language was treated poorly and just total chaos when dealing with my policy. Courtney was magnificent she really laid everything out there in layman's terms and she was just a joy to talk to it makes me wonder why I ever left State farm. Because like they say your employees make your business and State farm is great and she is simply wonderful."

"Ask for Debbie. No nonsense, straight up good service m, and she saved me like 70 bucks a month."

"We were very pleased with our experience and the help."

"Deborah was great at adding my car to my existing policy. Everyone at this office is ALWAYS top notch - that's why my wife and I have been with them for the past 25+ years!"

"Andrew took his time thoroughly answering all my questions and provided a comprehensive proposal"

"We love Mike Shoffner and his State Farm Team!! Andrew Carter expedited and ensured we were able to get a new policy put in place to help us create a new business opportunity for our company. Our locally owned business could not survive without the best insurance agents working along with us."

"I've had service with you for many years and I've always had great service. I just dealt with Andrew Carter and he was great to work with, I'm glad to deal with a company that still understands customer service"

"I have been treated with thoughtfulness, courtesy and respect at this State Farm Agency. I've had some difficulties and they have always been resolved. Customer Service is outstanding. Recently Courtney absolutely went over, above and beyond the call of duty to assist me in acquiring homeowners' insurance. She patiently waited on my decision for the insurance coverage, and after staying in touch off and on for several months, she had to really work hard to help me. Courtney made professional recommendations, helped with decision making, painstakingly resolved my issues and put my mind at ease. We together completed everything and the insurance was put in place May 10th 2024. I honestly feel indebted to Courtney. I am highly impressed by Courtney's kind and cheerful demeanor and dedication to her work/clients. Keep up the great work Courtney! You're truly an assest to the business. Thank you Courtney, and and thank you Mr. Shoffner. ."

"Courtney was very helpful and gave me a very compatible quote for home and auto. Very satisfied with customer service"

"Courtney is committed to getting you the best coverage in a cost effective manner. She is invested in you and is a great partner in getting the most important thing right. Your families safety and your peace of mind. She is respectful and always willing to listen and respond’s promptly. With you when it matters the most! 🙏🏼"

"I had an absolutely great experience with Courtney and all her pears in that agency! Every time I called they would go above and beyond to attend all my requests. And the cherry on top of the cake, they were the best price with the best policy from a distance! I would recommend them in a heart beat. 5 stars!"

"I just want to take a moment to say that I am so glad that I switched to Mike Schoffner at State Farm ! I give them a Five Star review ! He is so helpful as is ALL of his associates ! Any time that I have a question, they go over and beyond to help me find a solution ! I recommend them to everyone! Plus it is so convenient to be able to stop by their office located in Graham ! Y’all ROCK! I am so happy to have found them. My son and daughter in law use them as well. We are all so happy with their service ! Thank you guys !"

"They’re always quick to answer the phone and so nice!! They do their best to make you happy."

"courtney is amazing. she made the process so much easier than i expected!! if you need help getting started ask for her!!"

"Courtney from State Farm in graham was so good to me. When I asked her to set my policy up she was able to do so and took the time to review and go over everything with me so that I would understand my policy and what I was getting. I really appreciated her and for being understandable. She had a great attitude and I recommend her to anybody. Thank you so much for being awesome Courtney!"

"Kept raising my rates, no tickets no accidents they suck"

"We recently moved from out of state and needed help getting our insurance moved to NC. I worked with Courtney to get everything transferred and she made the switch a breeze! This office is full of kind, knowledgeable, and helpful agents and I highly recommend them!"

"This was the best experience I’ve had with an insurance company in the long time. Mrs. Deborah has been awesome."

"Helpful with an insured who wasn't his client. Very much appreciated his help."

"Courtney was very helpful and patient with me and answered all my questions while I was trying to get my insurance and car situation together . Everyone is very nice and handles things professionally . I highly recommend using them for your insurance needs . I have car and renters insurance through them . Very affordable ."

"I have had the best experiences with Mike Shoffners' office, I was a little heartbroken to hear Ms. Julie was no longer with company. But in last 48 hours I became acquainted with Ms. Chase (like the bank)...she is extremely genuine and kind and extremely patient. I appreciate her waiting on phone with me in line at DMV to handle tags and registration mess. Her calm and warm spirit made things smoother and but also her diligence following up with me as soon as a the Form needed to get tags was available. Chase is a wonderful member to the office. Definitely my go to for insurance needs. Happy to know I have a new agent that is so understanding"

"Courtney Tatum was amazing to work with! She took the time to explain the benefits of each thing. Additionally, she worked really hard to help get me the best coverage at the best price. I highly recommend them!!!"

"Courtney was great! Very helpful and informational regarding my situation. 10/5 stars"

"State Farm has always gone above and beyond, in my opinion, to take care of me! I have been in hospitality for most of my life, and they truly exemplify the hospitality, mindset, in taking care of customers in that office. Two people I have to call out for being incredibly helpful — I mean such a pleasure to work with — are Chase and Andrew 👏🏻👏🏻👏🏻. I’d like to think the three of us will develop a friendship, outside of our relationship for the insurance plans we’ve worked on together. . Thank you Chase & Andrew!!!!"